1. When is my order shipped?We ship your item within 24hours of the order being placed, except on business holidays, in which case it is shipped on the next working day.
2. How long will it take to get my order?
All orders are delivered within 5-7 business days
3. What are the shipping rates?
We offer free shipping on all prepaid orders. For COD orders we charge a small fee depending on the weight of the package.
5. Is it safe to order online & pay upfront for my Subscription?We use the most technologically advanced payment processing services on the web. Your payments are completely secured. Your orders are dealt with utmost priority. We never compromise on our commitments.
7. What are my payment options?We accept all major credit cards, Debit cards, Net Banking, Wallets, UPI & Bank transfer. We also offer COD
10. I am not convinced about the authenticity of the product?
We take our Food standards & safety very strictly. All our teas go through stringent quality checks. We are recognized members of the Tea Board of India & APEDA. We also hold Food certifications such as FSSAI, ISO 22000-2005 & even some international standards such as FDA & GMP.
11. I am not satisfied with the product?If you find that you're not completely satisfied with the tea. please send us a quick message on why it didn't meet your standards. We will try to offer a quick replacement for your product or we will gladly issue you a refund.
12. Why shouldn't I just buy the tea from the grocery store?There's nothing worse than getting ready to make a cup of tea only to realize you are out of it. Or serving your guests with average tasting tea. This scenario will never happen with us - we keep you stocked up with fresh tea every month. Plus, unlike the store, our teas are not sitting on shelves & warehouses for ages. We ship our teas directly from tea growing regions. They are much fresher & Delicious.